At Sehrab Kids, we ensure timely and safe delivery of your orders.

1. Service Area

  • Currently, we deliver within Nagpur district and nearby regions only

2. Order Processing Time

  • Orders are processed within 24–48 hours after successful payment
  • Orders placed on Sundays or public holidays will be processed on the next working day

3. Delivery Time

  • Estimated delivery time: 2–5 working days
  • Delivery timelines may vary depending on location and external factors

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout
  • Free delivery offers may be available during promotions

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via:
    • WhatsApp / SMS / Email

6. Delivery Delays

  • Delays may occur due to:
    • Weather conditions
    • Logistics issues
    • High order volume

Sehrab Kids is not responsible for delays caused by third-party courier partners.

7. Failed Delivery Attempts

  • If delivery fails due to incorrect address or unavailability:
    • Re-delivery may be attempted
    • Additional charges may apply (if applicable)

8. Contact

Email: [Your Email]
Phone: [Your Number]

Return & Refund Policy – Sehrab Kids

Effective Date: [Insert Date]

At Sehrab Kids, customer satisfaction is important to us. We offer a simple and transparent return/refund policy.

1. Return Eligibility

  • Return request must be raised within 3 days of delivery
  • Product must be:
    • Unused
    • Unwashed
    • With original tags and packaging

2. Valid Reasons for Return

  • Damaged product
  • Wrong product delivered
  • Size issue

3. Non-Returnable Items

  • Used or washed items
  • Products without tags
  • Discounted or sale items (if applicable)

4. Return Process

  • Contact us via WhatsApp or Email within 3 days
  • Share:
    • Order ID
    • Product images for verification

Once approved, pickup will be arranged.

5. Pickup Charges

  • Wrong item / damaged product: Free pickup
  • Size issue: Free pickup (one-time only)
  • Refund request (other reasons): ₹79 pickup fee

6. Refund Policy

  • Refund will be processed within 5–7 working days after approval
  • Amount will be credited via:
    • Original payment method OR
    • Store credit (if applicable)

7. Exchange Policy

  • Exchange is subject to product availability
  • If unavailable, store credit will be provided

8. Shipping Charges

  • Original shipping charges are non-refundable

9. Important Note

  • Sehrab Kids reserves the right to reject returns if products do not meet the above conditions